So you get phone interview and then I waited a week to get a face to face interview. Another week till the interview date arrived. I had two interview one in Spanish with written test then the supervisor of the area took me to the send part of the interview in English. The Spanish portion was about 15-30 mins long plus + 10 mins of the test. Second interview was 30-50 mins long. They asked multiple question about my self, experience and previous jobs. The interview setting was very formal, hard to connect with the people interviewing me since they were looking at there laptop and typing everything I said. For a moment I felt that I was getting interview for a higher position than a customer service presentative. Then one of the supervisor asked if I could stay little longer to shadow someone, I agree to stay but I wasn't expecting to spend nearly 3 hours between interview and shadowing someone. I was able to talk to the person taking calls and he was saying of inefficient is the systems for the bilingual people, that they had to know the entire like of product. They use multiple systems to get the answered or take payment, convert prices to Mexican pesos or other. The place is outdated as well as the equipment been used and almost empty. Garmin has good benefits but there isn't a lot of advancement within the company so if you are looking on been in the same position forever this is a good place for you. Got a job offer but Rejected for how much training, product knowledge I needed and the little time to get that knowledge, plus money was not what I expected for the Amount of thing to be done.