I applied online after a lady at work told me they were hiring for bilingual positions. I will admit that I paid little attention to which position I was applying for, and was given a surprise at the end, will explain. I believed I was applying to be a temporary, seasonal call center (Phone-answerer). I received a phone call about 8-9 days afterwards, requesting a brief phone interview. It took about 15-20 minutes and I was invited to a group interview at the end. During this phone interview, the HR lady went over some basic details of the job (it is temporary, can be either day time or night time, must work one weekend day each week) and asked me if I was okay with these details. She told me when training was to start and if I had any travel plans for those dates. Here are the phone interview questions: *Rate 1-5, your ability working with (Word, Excel, shifting between screens and keyboarding) *What steps do you use to handle technical browser problems? *How would you ensure customers receive a world-class experience when there are multiple calls coming in for you to get to? *Describe a time you went beyond to help a customer during a non-stressful time and then a stressful time After these questions, I was invited to the next step, which was a group interview. Scheduling was very flexible and the people were friendly. There were 9 interviewees (all female between the ages of 18ish to 34ish for whatever reason). Apparently, I was mixed up among people who were interviewing for the Call Center position, as to the reason why I was still thinking I was one of them. The group interview started off with a brief introduction about the job and what they are looking for. All questions were projected onto a large screen on the wall in PowerPoint. The questions were read aloud to us and we were able to choose what order we would like to respond in. We basically just raised our hand when we had our responses ready. It was an easy interview format because you were able to observe everybody else's responses and techniques. There were 4 panel members who basically just took notes and read the questions aloud. Here are the group interview questions: *Tell us about yourself and why you would be an asset to our company *What skills do you believe are important to provide excellent customer service, and provide an example of a time you demonstrated them. *Describe a time when you had to deliver a difficult response to a customer. What was your approach and what was the outcome? *Give an example of a time where you resolved a problem for a customer when you did not have all of the information. What steps did you follow to obtain the information and what was the result? *Describe your strengths when working with others and give an example *We want to be America's favorite style, so what is your favorite style and why? We were told that we would hear back from them between 5-7 days with their decision. I heard back in 2 business days, interview was on Thursday morning and I received a phone call on Monday at 9 am, saying that I needed to move on to the bilingual interview and that a lady would call me at a certain time. I did not receive this call until Tuesday morning, but there were only two Spanish questions: *How long have you been speaking Spanish *Have you ever worked in a position that required Spanish skills I do not remember if I was notified that day or the following day about my success, but either way, I was contacted by an HR Manager and told that she would get back to me once she had my schedule figured out and that after that, I would need to stop by and fill out paperwork and perform a drug screening. It was when I stopped by to fill out the initial paperwork that I read on my job offer that I was not a seasonal call center work, but instead a customer service consultant, which is a regular, full-time position. The schedule for this position is not flexible, instead it is a take-it-or-leave-it. Salary was not negotiable, but I have a compensation review scheduled in about 6 months. Throughout the initial phone interview and the group interview, it was stated that this was a temporary, seasonal positions, so apparently, I applied for this customer service (regular, full-time job), yet I was being interviewed along with the call center/seasonal workers, and given the same information and same interviews. I imagine these interviewers did not know that I was applying for a different position, or they did not have the time to separate us into different groups. They were looking to hire hundreds of seasonal people, so I guess I just got lumped in with them all, which worked out fine because the interviews were very easy, no references were needed.