Similarly to most peoples' experience, I applied online and received an invitation to proceed with the first phone interview within the week. It was an hour long phone call and I found the person I was talking to be quite friendly despite the fact that they weren't allowed to communicate too much or elaborate on the questions they were asking. As I got more comfortable throughout the call, I made a few jokes and they laughed so I suppose that helped them relate to me as a real person. I didn't find it to be as rigid as other reviews had said it would be. Although preparing for the behavioural interview is of limited value, what is helpful is to think of examples from your work experience for the questions that they might ask. The questions other interviewees listed here were very helpful in figuring out what they would ask but there's only so much you can prepare for this! The questions seemed to be pretty random and they asked the same questions over and over again (I suppose to see if you would change your answer). So my advice is to be honest. At the end of the call, I was told that they would like to proceed with the next step which is a second phone interview. They said it would be similar to the first one but more in-depth. I noted here that an offer wasn't extended but I'm still going through the process so we'll see.