Everyone I interview with were very kind and made me feel comfortable throughout the interview process. You are required to do a practice scenario over the phone with the interviewer to show your phone skills as well as answer the typical interview questions (ie why do you want to work for GEICO, what skills do you possess that you can utilize in the position, etc). If you pass that level, they will ask you to complete a computer simulator and personality quiz. The simulator requires you to take down as much information as possible from customers that are calling in. You will also sit with an accomplished employee working in the position you are applying for to get a feel of what the job consists of. Make sure to ask questions and get as much information from these agents as possible. This is not the time to let your guard down, it will get back to the hiring manager. If you pass this level, you will be asked to interview with the department manager. These questions are mainly situational. Everyone you speak with throughout the interview process will meet to determine whether to hire you or not. Make sure you are on your game at every point because everyone has a say in whether you are made an offer.