This is a tough process! After you apply you receive an email to complete a personality assessment along with basic logic assessment. Google Geico block assessment to get familiar with it. If you pass this you move on to phase 2. Phase 2 is a recorded interview in which you're asked basic STAR questions. Google STAR and practice getting familiar with the method. It will help you. Basically you get asked a question like: describe a time when you dealt with a difficult situation and the outcome. Speak clear and slow, if you mess up you have up to 3 chances to record yourself flr each question. You will get a call from the recruiter asking how you think you did and you will have the chance to ask questions if you have any. Phase 3. I received a call from the recruiter about 2 hours after my recorded interview(Took place on Friday) asking to schedule an actual interview that following Monday. Be sure to be dressed business professional, find a quiet space, make sure your laptop is charged and download webex ahead of time. You will receive an email with instructions. I could not see them but i was being observed by the Auto damage supervisor and the recruiter. This is the hardest part so far! It is stressful, fast and a lot of information in a short amount of time. Breathe, relax and dont let the stress take over. Remain happy, ENTHUSIASTIC and complete the forms. There are 3 scenarios in which the recruiter calls as either the customer or repair facility. Be sure to pay attention to names and details. Have your forms up and ready to go. Your job is to fill out 2 forms. The claims form which include estimates and the check. Don't forget about the check. After your third scenario there is no downtime so be sure you fill out the forms as you go since once you hang up with the third scenario you can no longer fill anything out. This is the best i can describe it its really sink or swim. Don't get agitated and negotiate. Be as nice as you can and don't take anything personally. DONT WORRY ABOUT PEN AND PAPER BECAUSE YOU HAVE VERY LITTLE TIME TO COMPLETE SEVERAL TASKS. FOCUS ON FILLING OUT THE FORMS!!! Phase 4. If you get a call back youre supposed to have an actual interview with actual interview questions. I just completed phase 3 so i don't know if ill get a call or not. Good luck to anyone else out there.