During the Fonterra customer representative interview, the process begins with an initial contact from the recruiter, usually by phone or email, after submitting an application. The recruiter schedules the interview and may first conduct a brief screening to confirm basic qualifications and availability. In the interview itself, there is a strong focus on behavioral or competency-based questions. These questions often start with "Tell me about a time when..." where candidates are expected to share specific examples from their experience that demonstrate their skills, such as patience, communication, problem-solving, and customer service. Candidates typically use the STAR method (Situation, Task, Action, Result) to structure their answers clearly.