J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Firstsource Solutions (Belfast, Irlande du Nord) en nov. 2013
Entretien
will hire anyone as theyre desperate to fill the revolving door vacancies. just need to turn up and smile during the interview. pleasant interview staff. the problem is afterwards when you start working as the senior staff ignore you and treat you as a number. shame really as it could be a good place to work if the management bothered to recognise their staff. no wonder so many people leave within a few weeks. management need to be re selected for their jobs. funny how in a cusotmer service out sourcing company they are fanatical about delivering great cusotmer service for Sky, but couldnt give a toss about the service they give to their staff. good for a months stop gap, until a proper job comes along.
Questions d'entretien [1]
Question 1
no surprises or difficult questions. just normal eveyday job related specifics. be yourself. cusotmer service is simple common sense and how youd like to treated as a customer yourself.
J'ai postulé en ligne. J'ai passé un entretien chez Firstsource Solutions (Middlesbrough, Angleterre) en nov. 2023
Entretien
Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational.
Asked questions on empathy, listening and difficult customers then teamwork.
I passed the interview and worked for about 6 months.
J'ai passé un entretien chez Firstsource Solutions
Entretien
Engaging and qestions were mostly scenario based. Started with questions based on items on CV and functions in each of the previous roles. In total there were about 5 scenario based questions.Interview was virtual and lasted about 30min. Contact was made two weeks after with offer
Questions d'entretien [1]
Question 1
Tell us one time how you went out of your way to help a customer and how you know you did the right thing.
J'ai postulé en ligne. J'ai passé un entretien chez Firstsource Solutions (Manchester, Angleterre)
Entretien
Interviewed with the team manager, it was about 30 mins. The team manager was nice. You will have some ideas about the role.
Asked about your past experience
What is your greatest achievement in your life so far