Applied online, then called the location to ask to set up an interview. They were friendly and set me up with a Saturday morning interview, which consisted of a one on one with the manager. She was very professional, outlined the companies basic overlay and described what she was looking for in a prospective hire. Gave me the opportunity to explain previous job experience and resume history, as well as the opportunity to ask any questions I might have. I called Monday, left a message, and was later contacted for a second interview set up for Wednesday (today). The second interview was very brief, covering what we had discussed previously, and she asked me if I was comfortable reading from a script, and asked me a few more times whether I had any questions I wanted to ask. I felt she had thoroughly explained everything and thanked her for the opportunity. I will know by Friday whether or not I am hired, however, I felt as I was leaving that she seemed dissatisfied or otherwise engaged in thought, so I'm not sure. Overall a professional and friendly interview.

they ask you about guest interactions and upselling products and services. If you have no experience just mention you are a people person and quick learner. Let them know you pay attention to small details as well