A recruiter reached out to me about this role and thought I would be a good fit. I met with the recruiter for the initial screening call. She said that the next steps in the interview process are creating a presentation (google slides/power point) on a case study prompt and presenting to a team that would last about 45 min total. 20 min for the presentation and 10 min for the team to ask questions and another 15 for me to ask questions. The case study was clear enough for a half a page instruction for a generic prompt on a churn risk on a top client but not being an expert on Hotel Engine, obviously, made creating a custom slide deck to pinpoint the churn reasons and solutions to those concerns challenging for this prompt. I spent a good amount of time on my weekend preparing and building this "deck" while I had time away from my current CSM role during the week. I met with the team for this presentation and was told that I would find out the results in the next few days. I asked if they would be able to provide me with any type of feedback on my presentation or even presentation skills during the end of the presentation interview and they said that they would follow up after they discussed it together. I was told that they would not like to move me forward in the process, which is just fine, but I was sent the generic "no-reply" email. The negative part I had with this process is that I was not able to get feedback as to why they did not want to move me forward or any feedback on how my presentation went or things I could improve. For a normal screening interview or even a hiring manager interview, I feel that a "no-reply" email is fine enough but the level of effort needed to build out a custom deck and then present it to a group with no reason as to the results is just not a good interview experience at all. I can understand going through a presentation interview after you have met the hiring manager and are able to learn more about the role directly vs just learning about the company from the job description and information you can find online. And I also understand this would be hard for the recruiters to give feedback on presentations for every 1st interview they have for a candidate they have for a role. Just felt a little backward to me and needed to be told. My advice to anyone looking to interview with the CSM org here is just to prepare to spend a lot of time on a first interview prepping a presentation with no feedback on the results. In short - a lot of effort for a first interview and no feedback as to the outcome or decision made.

The first interview was rescheduled twice and the recruiter was disengaged during the interview. It was rushed and she avoided eye contact while working on something else. I was treated like an annoyance to put up with- why did you invite me to an interview in the first place?