I applied online and got a phone call about two weeks later. It was a surprise call and I had a quick interview where I was asked questions such as "Why this position?", "What is a time you did something without guidance?", "Describe a difficult customer service experience.", "What are your short and long-term goals?", "What is one positive and one negative thing your previous employer would say about you?", and "Describe your best customer service experience." I was scheduled for an in-person interview at the end of the phone interview. The in-person interview was a group interview with two other people and we were asked the same questions again. A week later, I got an email that I was chosen for a final round interview with executives from the company. I was called with an offer a few days later.