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      Entretien pour Customer Experience Associate

      4 juil. 2021
      Employé (anonyme)
      Lakewood, CA

      Autres retours d’entretien d’embauche pour un poste comme Customer Experience Associate chez Discord

      Entretien pour Customer Experience Associate

      19 juil. 2022
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 4 semaines. J'ai passé un entretien chez Discord (Lakewood, CA) en mars 2021

      Entretien

      The interview process was spread out within one month for me specifically. At first I thought that was a disadvantage but in reality it gave me time to really sit and reflect on the types of questions they were asking me - I started learning more about myself throughout this process. I know that sounds a little unique but that’s because the types of questions they asked me caused me to really question and solidify my beliefs and values as a person. Over time I started to realize that this process was built for both parties to learn more about each other and NOT just one way. You can really walk away from this experience (whether you get the offer or not) with some more insight on who you are as a person and the types of things you value within yourself and a prospective company. They focused on how I dealt with things personally - possibly to show how I handle situations where pressure is present or my social skills. I believe these are things that we are constantly working to improve on in or out of our working lives so it never hurts to reflect on these things either way! Use the resources they give you to learn about the company.. but also go out of your way to find extra things. I listened to podcasts where the CEO was a guest speaker, I read news articles, I observed their tone and habits on social media, and I exposed myself to the communities on the application to get a feel for what Discord is about both internally AND externally. I felt like it was imperative to display my passion in regards to how much I was willing to dedicate my time to learning about the position I was applying for - that ended up with me getting the role. I really want to emphasize that this interviewing process is unlike any interview I’ve ever been in. They really dig deep - some of my interviews even led me to opening up about personal things and that was a clear sign for me that I really trusted the process.. the environment was genuine and it hardly felt like a standard interview - it felt like getting to know someone (the personal aspect shows you how much they really care about getting to know you). If there’s anything I could advise to someone looking to apply: Be yourself! I never felt like I needed to tone it down or change my character … diversity is valued here and it speaks to their mission of creating space for belonging. ❤️

      Questions d'entretien [3]

      Question 1

      What was the worst advice someone ever gave you at work and what happened?
      Répondre à cette question

      Question 2

      Name a time you had to deal with a difficult situation, and how did you go about handling it?
      Répondre à cette question

      Question 3

      Name a time you thought of a way to improve a process at work.
      Répondre à cette question
      22

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Discord

      Entretien

      I always admired Discord and was very thrilled when I learned about a turk/rus customer experience associate position opening in Amsterdam office, so I applied for it. After some time Talent acquisition manager scheduled a call with me and we had a pretty nice chat about my experience and reasons for applying for the position. The conversation ended with them saying that they’d be excited to move my candidacy forward and we scheduled a call with a hiring manager. Chat with the hiring manager was ok, except that sometimes it felt a bit chaotic as I was interrupted quite often and the conversation was led off topic, although I had just about 30 minutes to tell about myself. The next day I got a rejection email with no explanation why I got rejected. And it would have been completely understandable, if after writing to them 2 times asking about feedback I received even a small reply with the reasons, however, I was completely ignored. This is such a big disappointment, because Discord has been my dream company and my experience seemed really suitable for this position, and after this interview process all I wanted was to have at least some feedback to help me improve my skills to fit in later…

      Questions d'entretien [1]

      Question 1

      Why did you apply for this position?
      Répondre à cette question
      10

      Entretien pour Customer Experience Associate

      21 mars 2022
      Candidat à l'entretien anonyme
      Amsterdam
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Discord (Amsterdam)

      Entretien

      Applied online, received a call from the recruiter, then received a follow up email, then an interview with a hiring manager. Overall a good experience, questions that make you think about your future and if you will stay in the company and share their values. Experience with their platform as a user is obviously an advantage.

      Questions d'entretien [4]

      Question 1

      tell me about yourself.
      Répondre à cette question

      Question 2

      tell me something you like to do in your personal life
      Répondre à cette question

      Question 3

      how do you see yourself in 5 years?
      Répondre à cette question

      Question 4

      tell me about a situation where you had to show empathy/solve a complicated problem
      Répondre à cette question
      5

      Entretien pour Customer Experience Associate

      27 avr. 2022
      Employé (anonyme)
      San Francisco, CA
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez Discord (San Francisco, CA) en déc. 2021

      Entretien

      Initial Hiring Screen with Recruiter -> Hiring Manager Zoom Call -> Skills Assessment -> Full Day Panel Interview. This process took around 2-3 months. Every interaction with the initial recruiter, to the recruiting coordinators and hiring manager has been exceptional. Everyone is super friendly and you can tell they all love what they do and all have a shared passion for the love of Discord. This was by far one of the most difficult interviews I've done and the only word of advice I recommend future interview-seekers is to be your true self. Do not put up a facade, be yourself.

      Questions d'entretien [4]

      Question 1

      Tell me a time when you had to diffuse a tense situation.
      1 réponse

      Question 2

      Tell me a time where you dealt with a challenging customer.
      Répondre à cette question

      Question 3

      In the first 60 days, what do you think is going to be the most challenging thing about this position?
      Répondre à cette question

      Question 4

      Tell me about a time you had a conflicted situation with a difficult colleague
      Répondre à cette question
      2