Job description stated that you need either sales or csr experience. Reached out to the recruiter via email and stated the job description stated either experience was acceptable. New job posting for later start date states you need to have experience in sales AND CSR. If you point this out they will lead you on. They’ll move you from the phone screening to the online interview and even the final candidate call- tell you all answer were awesome and you’d fit right in. Even from the employees. just to say they will move on with other candidates even if you have either or experience as stated in the job description you applied for.