J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez Delta Air Lines (Atlanta, GA) en juin 2015
Entretien
You will receive an email instructing you three days after your application is received for a short thirty minute video interview. The focus is on teamwork, how you perform under stress and in the midst of difficulty. They give you a prompt and you have about two minutes to answer. It's essential to be mindful of your presence and to try and seem as natural as possible.
Questions d'entretien [1]
Question 1
What is one time you had to adapt under pressure to a difficult situation at work?
J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
J'ai passé un entretien chez Delta Air Lines (Singapour)
Entretien
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Questions d'entretien [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Questions d'entretien [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.