J'ai postulé en ligne. Le processus a pris 3 mois. J'ai passé un entretien chez Delta Air Lines (Atlanta, GA) en janv. 2014
Entretien
Put in the application online October, 2013 got a face to face interview January, 2014. First call was from a 00 line was asked a few questions: child in the middle of the floor, a passenger who had assumed to much alcohol, a passenger who was not satisfied with his meal. Second phone interview I missed. I did call back to explain the reason I missed the call and still received an email for a face to face interview so I only had one phone interview.
It was a great experience.
Questions d'entretien [1]
Question 1
They use the STAR method so make sure you have some scenarios.
J'ai passé un entretien chez Delta Air Lines (New York, NY)
Entretien
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Questions d'entretien [1]
Question 1
Name a time you had to deal with an upset customer?
J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
J'ai postulé en personne. J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Questions d'entretien [1]
Question 1
tell us about a time you had to deal with a difficult coworker?