J'ai postulé en ligne. J'ai passé un entretien chez Delta Air Lines
Entretien
I applied online, then they sent a link to do a personality assessment, after about one month I got an email link to do a video interview, it consisted of four questions customer and situational based, remember the STAR format and be dressed professionally for the interview
Questions d'entretien [1]
Question 1
Tell me about a time you went above and beyond for a customer?
Tell me about a time you had to deal with a difficult , upset, or distressed person
Tell me about a time you worked as part of a team
Tell me about a time you had to deal with a high stress or high pressure situation
J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
J'ai passé un entretien chez Delta Air Lines (Singapour)
Entretien
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Questions d'entretien [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Questions d'entretien [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.