1) Filled out online application and took a call center simulation test 2) Called for interview, filled out paperwork 3) Took a longer, more comprehensive test at the hiring center 3) Interviewed with an HR rep 4) Interviewed with a hiring manager, told I'd be offered the job once my paperwork cleared 5) Waited 3 weeks for background check (done through 3rd party) to clear, called for job offer 5) Waited 2 weeks for next available training class to start