Step 1. Recruiter calls you, may or may not ask general IT knowledge specific questions; Step 2. onsite or team viewer screen sharing, etc.. ; 2-A. task of installing the Cyber-Ark product (password management suite a.k.a PIM suite or file exchange suite a.k.a. SIM/IBV suite ) It is a multi component product and most components have to be installed on windows. Few components install on Red Hat Enterprise Linux. ; 2-B. task of using the installed product from above, for managing a password on a target device(maybe a domain account, so you need active directory also installed and working on a different server and also another account on a linux server, so ssh must be installed and service started); 2-C. troubleshooting the installed product if problems occur, always try to analyze the logs or go through them for each components' problem/symptom DURING and AFTER (2) Are you friendly? polite? patient? listening ? social? calm? These are huge factors, after all, ATAM / TAM / Implementation Engineer / Technical Support Engineer at the end of the day is nothing but a glorified technical but only customer service oriented role with good communication skills, with 90% of the time talking in person or over the phone to a customer (SYS Admin/IT Analyst/Security Directory/Analyst) and installing and fixing the product technically.