I interviewed for the Senior Customer Success Manager role and was disappointed by how disorganised the process was. After a short screening call with the talent team, who also arrived late, I was ghosted without any follow-up or feedback. The discussion offered little substance about the role itself and focused instead on internal updates. It also became clear the position was designed to cover the Head of CS during maternity leave, but this wasn’t presented transparently in the job ad or compensated for accordingly. The same role has since been reposted on LinkedIn — a clear sign of poor hiring practice. Candidates should be cautious before investing their time.