Four steps; Initially you contacted by a third party recruiter regarding interest and setting up a date for a group presentation (30-50people) that is made about the company and department specifically with regard to your job role in the call center, training period and employee benefits in order to sell you on this job. The next step is going to an onsite interview with some of the training and management staff. Reminds more of military recruiting than a personal interview as this is done in mass with about a dozen candidates at a time called in to sit along a wall and then called to one of several tables in the middle of large room. Highly impersonal to say the least. You get questions about how you would provide great customer service and what you would do to help customers resolve any issues. That is just a preliminary filtering to sort out the knuckle dragging types. If you make it past this point you are brought into a another area were candidates are called in one at a time to speak directly with a call center manager about your experiences and expectations about the job. At this point its more a validations about your desire to work their and need to provide proof of ID and fill a job application are told of you expected orientation day. Provided you pass the background and drug test you move to the next step. Orientation is held off site with up to 100 new hire from other departments and you spend about 4hours on filling out paper work and listening to 'orientation' related speeches from a variety of staff and provided with a Citibank debit card so you can get payed without mailing a check and pressured by the Chase Bank people in the hallway sign up with them. Welcome to Comcast call center life!