I got a call back from my resume within 2 weeks of applying. Someone called from HR on the phone and let me and asked was I still interested in the job I said yes and she set me up for an interview the next day. When I got there I was there with 10 other individuals and we were sent to a room to take a test. After we took the test we were informed on whether or not we passed. Those of us that passed were sent to interview with supervisors in the call center. After that we all waited in the lunchroom and we all got offers. So of the 10 7 of us made it. We then did drug testing a few days later and if you passed that they called you to let you know about orientation. Orientation was typical learning about the company and what they offer. We then went to a two week training course that you have to attend and you have to pass with a completion score of 90 percent or higher.

I am currently internal so I applied online. Had a 15 minute screening call with the recruiter asking basic questions. First interview was with hiring manager. Very conversational with a couple "formal" questions. Second interview with the sales team. More difficult trying to drill down to how I work and why I should be chosen.