1) Forging Relationships - How I have built and maintained relationships with colleagues, customers and local communities. 2) Speaking up - when have I spoken up and encouraged others to do the same, to promote a culture of honesty, acceptance and improvement. 3) When have I communicated in an Inspirational way 4) When have I promoted cooperation between colleagues 5) Successful Transformation - When have shown personality responsibility for embracing, embedding and Sustaining change.