The interview process is very welcoming for any individual looking to enter a new field of work. Prior to applying for the position, I wasn’t quite sure what I was getting myself into. Yet, after two calls with different recruiters and the interview with the Contact Center Sr. Manager the position and its obligations became easier to understand. The interviewer explored through my prior work experiences and interpersonal skills. During the interview you learn more about Citizens Bank and its mission. Through it all, the interview felt much more of a conversation rather than an interrogation.