Applied online and got a call back from a recruiter about a week later. Initial screening was typical customer service stuff, past experience, salary requirements, etc. Was immediately offered an interview at a multi-person event at an in-store branch. Interviewed with a regional manager and a branch manager. Questions were typical sales experience situations. Had to do "aisle time" to see how you react with people. Was offered an interview with a branch manager who was staffing a nearby location. Discussed a "typical day", etc. Left the interview not knowing really how well it went. Got a call from another recruiter 2 days later who made an offer.

Very welcoming, conversational. The manager was enthusiastic and spoke about the culture and job requirements. I felt positive about Citizens Bank, coming from another field. I do not have any thing else to say.