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      Entretien pour Customer Support Engineer

      30 janv. 2015
      Candidat à l'entretien anonyme
      New York, NY
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé via un établissement d'enseignement supérieur ou universitaire. Le processus a pris 2 mois. J'ai passé un entretien chez Cisco (New York, NY)

      Entretien

      Their interview process is long and requires. Lot of work. The company recruiters I worked with were nice but very disorganised. The position I applied for was listed for the San Jose location. When a recruiter called, they told me there were no positions available there, so I said I wasn't interested in relocating. I got a call the next day saying they did have openings in San Jose, so I agreed to go through the interview process. This involved: -a phone call from a recruiter -a first-round phone interview with a manager -preparing a one-page technical document and one non-technical slide to respond to a scenario they gave me. -one half-hour "non-technical" manager interview -one hour technical interview with two technical managers Interviews were both conducted via Webex. The scenario they gave me required a lot of research on my part. The interviews went really well, they all seemed confident I would get the job. The interviewers did not ask about the scenario I had been given or the documents I had prepared, those were uploaded to my candidate profile. The interviewers encouraged me to start learning everything I could to obtain my CCNA certification, because they were sure I would get the position and your first few weeks at Cisco are like "trying to drink from a firehouse" because of all the new information. The interview process took about a month because they had to keep rescheduling interviews due to the managers' busy schedule. After my interviews, the manager asked me to select my location preference from a list. San Jose was not on that list. I responded to the email by saying "I was told San Jose was an option, is that still available?" To which he responded "yes just confirming San Jose is still your preference." That was strange. I was then told I would hear back within a few weeks. After about five weeks I tried getting a hold of my recruiter and didn't hear back for a while. After trying harder to get in contact with him, I was told I was not selected.

      Questions d'entretien [2]

      Question 1

      What other products does Cisco make?
      Répondre à cette question

      Question 2

      How would you respond to an irate customer?
      Répondre à cette question
      16

      Autres retours d’entretien d’embauche pour un poste comme Customer Support Engineer chez Cisco

      Entretien pour Customer Support Engineer

      14 sept. 2022
      Candidat à l'entretien anonyme
      Offre refusée
      Expérience négative

      Candidature

      J'ai passé un entretien chez Cisco

      Entretien

      Well hiring process is pretty straight forward , HR reaches out and lays out the job description , salary and then give you assessment questions that are reviewed by hiring manager who then interviews you , second interview is with you future colleagues and that’s it . **Issue - no scope for negotiation or no opportunity to get considered in a senior support role . Salary offered is not competitive

      Questions d'entretien [1]

      Question 1

      Very basic dns dhcp vpn tcp/ip questions
      Répondre à cette question
      3

      Entretien pour Customer Support Engineer

      13 oct. 2022
      Candidat à l'entretien anonyme
      Bengaluru
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un établissement d'enseignement supérieur ou universitaire. Le processus a pris 1 jour. J'ai passé un entretien chez Cisco (Bengaluru) en août 2022

      Entretien

      it was three rounds (Tr, Mr, HR). they mainly focused on networks, and anyone coding language. One with good knowledge in coding and computer science topics can easily crack the interviews

      Questions d'entretien [1]

      Question 1

      asked me to tell the logic for different codes
      Répondre à cette question
      1

      Entretien pour Customer Support Engineer

      23 mai 2022
      Candidat à l'entretien anonyme
      Chicago, IL
      Aucune offre
      Expérience neutre
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez Cisco (Chicago, IL) en févr. 2022

      Entretien

      The first call was with a recruiter who gave me a quick rundown on the company and role. A follow-up interview was scheduled a week later with the hiring manager but the manager didn’t show. I contacted the recruiter and they said there was a mixup, another call was scheduled a week later. The call with the manager was mostly behavioral based questions and listed 1.5 hours. A follow-up interview was schedule for a week later with Tier 2 and Tier 3 support to ask technical questions. That call last just over an hour. A third interview was scheduled two weeks later with two Tier 1 agents to do more technical questions and that call lasted an hour. All of the calls went really well. I never heard back from the recruiter after that interview and my email/calls were ignored. Outside of the whole process taking over a month I’d have to say it was pleasant. I wish I had more information about why they never contacted me again.

      Questions d'entretien [5]

      Question 1

      Tell me about a time you encountered a difficult situation and how you handled it.
      Répondre à cette question

      Question 2

      How do you handle conflict.
      Répondre à cette question

      Question 3

      If you encountered a problem that you didn’t know the answer to, how would you handle it.
      Répondre à cette question

      Question 4

      What are common tools for troubleshooting website and network issues
      Répondre à cette question

      Question 5

      What programming languages do you know and how do you use them
      Répondre à cette question
      1