The interview process was seamless. I applied online during COVID, got an email to schedule a phone interview about a week later, had phone interview, the next day I was presented an offer.

There were 4 or 5 rounds of interviews that took weeks of my time just to result in a no. The first round was a typical phone screen. I cannot recall exactly if there was a 2nd phone screen involved. After the phone screen(s), I was invited into the office to do 3 rounds of in-person interviews, which lasted about 3 hours that day. I talked with half a dozen different employees that day, across the Santa Monica office (where I was interviewing) and we also video conferenced in 3 or 4 employees who were working in a ChowNow office in a different state. It was, and to this date still is, the MOST rigorous interviewing experience I've ever had the displeasure of going through. All to get a call back in a few days saying they would pass on me. Just FYI: grilling someone for that long is putting the candidate at a disadvantage. The nerves, the endless talking, getting pushed from person to person. Was this all really necessary for the most entry-level role at your company that pays below market rate in this area? Me thinks not. What can I say, you lost out on a great candidate who ended up getting a higher-paying customer support role at another tech company just 1 month after this horrible experience.