I feel as though there were multiple times something different could've been done to avoid the negative experience I had. Below is the information I shared with the company. Anyone currently interviewing may feel more prepared and learn from some of my mistakes by reading it.
I'll start by saying I've always had an interest in Chewy as a company and have applied to numerous positions before. I was very excited when I received a message on LinkedIn from a recruiter asking me if I was interested in the Post-Production Traffic Coordinator position. During our initial conversation he shared the salary range of the position and I told him it was less than what I was already currently making. I also asked twice about vacation policy and remote work. He never answered the vacation question and gave a vague answer to the remote policy. He never gave much of a response on salary flexibility but told me he'd share my info with the team. After that I had two separate 45 minute interviews. I then received an email asking me to share my availability for 4, 45 minute interviews. Since I am still currently working full time, taking three hours out of a work day is a bit difficult. Quite frankly I was surprised by the need for this amount of time commitment- even more so since I still didn't know vacation policy, benefits or how much flexibility there was in the salary. Before rearranging my current work schedule to allot for these interviews I asked the recruiter if we could go over that information. I received an email that he was out of office but would be back Monday. I figured waiting one extra work day for a response didn't hurt. However, when I spoke to him on the phone on Monday I was told Chewy has a policy that they must respond to candidates within 48 hours of interviewing and that 2 candidates were already scheduled and they wouldn't be able to schedule me in time. So I now lost my chance to even be interviewed. To pour salt on the wound, I found out the benefits were exactly what I was looking for AND the position had changed categories and now had a higher salary. I know even if I did get interviewed I may have not gotten the position, but having been denied the opportunity to even interview simply based on a technicality after already spending 1.5 hours in previous interviews feels a bit unfair. On top of that, there were a lot of things that could've gone differently in the interview process to avoid this issue altogether which left me feeling very frustrated.
1. The recruiter could've shared the vacation policy and the other benefits associated with the role when I asked him twice for that information during the initial recruiting call.
2. The recruiter knew the salary was nowhere near what I was looking for. When the position changed ranges, he should've provided that new information which would've resulted in me quickly sharing my availability for the 3 hour interview session. I hope this doesn't come off as only caring about the money, but to put it quite frankly it should be understood that no candidate is going to bend over backwards for a role that pays less than what they are currently making. It was nearly a $30,000 difference.
3. After the second 45 minute interview someone should've explained the next step. I was shocked at the request for 4, 45 minute interviews. I understand wanting to find the right fit but that is a big time commitment for someone who is still working full time.
4. The email that asked for my availability for the 4, 45 minute interviews should've stated the urgency to submit time and that if we didn't respond within two days we'd lose our opportunity to be interviewed.
5. When the recruiter was out of the office his emails should've been forwarded to someone else. If time is such a critical element in the interview process then candidates shouldn't be left waiting for someone to return to office.
I must say that I've done my fair share of interviews and this was definitely the least transparent and most unorganized experience I've ever had.