Quick and easy. Tells you the basic job information, asks you questions like - Ever had to help a customer with technology? - Experience with an angry customer? - Can your previous job experience apply to this job? After that you can ask questions and they'll let you know when they'll reach out.

They ask mostly behavioral questions throughout the interview and really try to get to know you as a person. Interview process wasn’t difficult, but there were 3 rounds - first, meeting with the hiring recruiter, then area manager, and lastly the branch manager who I would have worked with.