J'ai postulé via la recommandation d'un employé. Le processus a pris 4 semaines. J'ai passé un entretien chez Certinia en sept. 2014
Entretien
I was hired after four interviews - 3 phone, 1 in-person. The company recruiter was highly responsive and was an approachable, helpful person. In addition to interviewing with the recruiter, I interviewed with my future boss and his boss. Both of these individuals were sincere and open while also demonstrating strong knowledge/experience in the Customer Success field. I had been told that the company culture is fun, places high value on employees and is "real" - I found this to be true. I was told, during the interviews, that FinancialForce is a growing and, thus, very busy organization; it was stated that everyone is overextended (their word), to some extent. I was asked whether this was an environment in which I felt I could work and I was asked how I would address getting what I need (to do my job) given the load on everyone's plates.
Questions d'entretien [1]
Question 1
I was asked how I would embed myself into a user base that may not perceive they need or want support. I was asked to not provide a theoretical answer but, to talk about specific situations in which I have had to find a way to get a user community to interact with me when that may not be their first priority.
J'ai postulé via une autre source. Le processus a pris 2 semaines. J'ai passé un entretien chez Certinia (Austin, TX) en juil. 2025
Entretien
Certinia is PE owned. The UK based recruiter reached out to me directly for a 30 minute meeting. We had an upbeat conversation and she spoke of next steps, hiring manager. I asked how she felt about our discussion and she seemed very positive. However, I did not progress to meeting the hiring managers. The position was filled by someone from a competitor company, I learned after following up. Many of the team members from this company worked for my former company, including the CEO, and have done well. I would like to have had the opportunity for further conversation.
Questions d'entretien [1]
Question 1
The one I recall most was about how I approached a customer challenge to reach a resolution. I shared a true, high $$$ customer example of an executive initiative I took that worked!
J'ai postulé via une autre source. J'ai passé un entretien chez Certinia (Londres, Angleterre) en mai 2021
Entretien
After the talent management contacted me, I had an interview with the hiring manager. The next step was to prepare a ppt presentation based on a 'pretend' customer and scenario. The guidelines given were very poor and, in fairness, there are better way to engage with candidates.
J'ai postulé via la recommandation d'un employé. Le processus a pris 4 semaines. J'ai passé un entretien chez Certinia en déc. 2020
Entretien
Well organised
Friendly
Professional
The process was managed well by the team with clear updates and quick feedback. There were various stages of the interview but I was provided with information to prepare.
