3 step interview, first with recruiter, than OMM and finaly immediate manager. Questions were about company history, itinereries knowledge and job specific questions about Apple products and how would you handle different situations from guest service perspective. Guest service aspect is the most important one of all.

Basic knowledge for apple products and customer service, most of the question related to customer service, multiple languages is a plus but not mandatory as first language is english. Apple related questions as setting up and activation for new ipads and macs, what is covered with apple care