J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Cathay Pacific (Los Angeles, CA) en avr. 2013
Entretien
First round interview was more of a group interview, along with height and language test. Make sure you can reach the minimum overhead reach! Or else you won't pass!
Second round interview consisted of personal interview and a small group activity. Have all your copies of documents ready because you'll spend an hour or so just filling in paper work.
Questions d'entretien [1]
Question 1
Give 3 characteristics you think that an outstanding employee should have
J'ai postulé via un établissement d'enseignement supérieur ou universitaire. J'ai passé un entretien chez Cathay Pacific (Hong Kong)
Entretien
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
4. How do you respond to a customer's question for which you don't know the answer?
5. How do you handle a customer who complains about a known issue with a product or service?
6. Describe a mistake that you made handling a customer service issue and how you mitigated it.
Questions d'entretien [1]
Question 1
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
J'ai postulé en ligne. J'ai passé un entretien chez Cathay Pacific (Hong Kong) en janv. 2026
Entretien
The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.
Questions d'entretien [1]
Question 1
Panel Interview:
1. Self-introduction
2. Why want to be a flight attendant
3. Any Customer Service Before
4. Why Cathay
5. Read an English passage
Online interview with camera
Answering questions that are shown on the screen
I think it's actually kind of nervous than talking to real person face to face
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