Short phone interview then a second in-person interview. In-person interview consisted of several questions about your experience, sales or no sales experience. They asked several questions about working as a Team.

1. Initial Phone Screening (15–20 minutes) The first step was a short phone call with a recruiter. The tone was friendly and conversational. They mainly focused on: • My availability (evenings/weekends) • Why I was interested in CarMax • A quick overview of my customer service background • How I handle difficult or frustrated customers • When I could start No trick questions — they’re mostly checking communication skills, professionalism, and whether you understand the customer‑focused nature of the role.