J'ai postulé en ligne. J'ai passé un entretien chez CarMax (Richmond, VA) en déc. 2020
Entretien
Two interviews over the phone the first day, the first with one person, the second with a sample caller who might want to buy a car.
The first interviewer was very nice, went through all the standard interview questions and we had a good conversation.
The second interviewer started right away after the first, so clearly didn't have time to review anything I had said to the first, so I made sure they were aware of some of the key highlights I thought important from the first interview.
Do not try to speak Spanish unless you truly are fluent.
Questions d'entretien [2]
Question 1
They asked many standard interview questions, including successes and failures in the past and how to overcome them, also looking for teamwork and connectivity between the people they hire and the people they will be working with. Being able to pivot and accept a dynamically changing environment appears to be key.
They asked me about flexibility regarding work hours because the call center has a lot of time to fill. It's important that you're available weekends and nights.
Short phone screen, then was asked to the location for an in person interview. Asked 8-10 behavioral interview questions and then was asked to show the managers a car like they were the customer.
Questions d'entretien [1]
Question 1
Tell me about a time you were able to help someone make an informed decision
Website provides personality test/profile. After you complete that you are invited to a phone interview with a recruiter. They will schedule an interview to the site. Interview with Manager and then GM, visit the lot and showcase professionalism and sales abilities
After doing a lengthy personality assessment online, I did a phone interview. The phone interview went well and I was invited for an in-person interview.
At the in-person interview, I had an extensive conversation with the sales manager, David. I thought it went really well. After that, I met with two other salespeople and we did a role-playing session where I greeted one of them and gave him an overview of a car on the lot.
After that, they said I'd get an answer in the next few days. I never did. While it's obvious that I didn't get the role, Carmax lacked the professionalism to at least send me an email letting me know that I had not made the cut.
Due to this experience, I will not be shopping Carmax the next time I need a new vehicle.
Questions d'entretien [1]
Question 1
What questions would you ask a prospective customer?
