Le processus a pris 3 jours. J'ai passé un entretien chez CIBC en avr. 2011
Entretien
The interview was pretty easy, seriously. They asked questions that were already written on a HR sheet.
They choosed to hire someone else, since they needed someone not just for the summer, but for all the time, and since I'm a student, I didn't knew my school schedule for next autumn at that time...Otherwise, they told me I was a good prospect.
Questions d'entretien [1]
Question 1
Tell me about a time you went beyond the call of duty with a customer.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc
