J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez CIBC (Calgary, AB) en avr. 2013
Entretien
Very basic questions - please make sure you are prepared for a role play - mine was about a mentor it could be about dealing with a difficult customer.
Questions d'entretien [1]
Question 1
Describe a sitaution where you had a deal with a difficult customer
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc
