J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez CIBC (Kitchener, ON) en janv. 2013
Entretien
2 rounds : phone interview + branch interview (each around 25 minutes)
questions were asked:
(1) what are the top 3 skills every bank teller must have to excel?
(2) what are your weaknesses?
(3) tell me about a situation with an angry customer that you resolved?
(4) why cibc?
(5) tell me a situation that demonstrates you are a team player
(6) goals for the future
.....
Questions d'entretien [1]
Question 1
questions were straight forward. interpersonal skill is important
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc
