My phone interview with Burke Williams was initially sent to spam. I returned the call right away but was only able to leave a voicemail. They followed up the next day and mentioned this is a common issue with their phone system. Unfortunately, the in-person interview was a disappointing experience. During the practical portion, soap was placed alongside the lotions in a dimly lit room, which caused confusion—I used soap instead of lotion for the first few minutes. While this may have been intentional as part of the evaluation, it felt unclear and ultimately unfair.

There is an initial interview with standard questions about you as an employee and your credentials. After the initial process there is a practical interview where you perform massage. They may have you do both parts the same day but they may also ask for you to come back again, which was my experience.