Very informal and pleasant. Generally focused around what I was hoping to gain. Staff were very flexible about the amount of time needed. Generally, I think the most important factor is coming across as pleasant.

I completed an online questionaire on the British Heart Foundation Website. A few weeks later I recieved a notification that I would recieve a telephone interview in the following days. The telephone interview was suprising, occuring in the middle of the day with no pre-arranged time.