2 interviews, one phone screening and one with management, either in person or zoom, asked about jewelry industry interests, why prev jobs were left, and avaialbilty. Previous jewelry experience not required but definitely put words towards why you want this job in particular. Emphasize previous customer service experience. They also have you complete an assessment before the 2nd interview and an activity during the interview itself, this seemed geared towards determining how well you can pick up some of the Salesforce tasks that are in the day to day of the position.