Hi, Thank you for taking the time to write about your experience. We were really disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll discuss your feedback with the team immediately. We have recently introduced interview training to a new audience and we hope it addresses the issue you experienced. We will work to make sure that each interviewer is prepared for future phone interviews. The candidate experience is very important at Square and we value your feedback. Best, The Square Talent Team