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      Recherches associées: Avis sur Block | Offres d’emploi chez Block | Salaires chez Block | Avantages sociaux chez Block
      Entretiens chez BlockEntretiens d’embauche pour Customer Support Representative chez BlockEntretien chez Block


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      Entretien pour Customer Support Representative

      7 févr. 2017
      Candidat à l'entretien anonyme
      Dublin, Dublin
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Block (Dublin, Dublin) en févr. 2017

      Entretien

      The Interviewer called late. He had a negative attitude about him from the get go. I tried being friendly and making one or two jokes only to hear silence on the other end of the phone. He seemed really weird and asked me ''do you have any questions??'' tell me what your other questions are??'' He literally two minutes into the call .. he hadn't told me anything about the role yet. he asked things in such an intense interrogative way that made me feel exhausted after the call. It wasn't a casual friendly chat. It was odd the whole thing. He had no interview skills at all. It's hard to believe he has recruited for several of the other Square offices...It sounded like SUCH an unappealing place to work. He didn't sell the role AT ALL. It's a two way street and they shouldn't act as though you need to sell yourself but they tell you nothing about the place and what it's like to work there. There seemed to be no career progression by the sounds of things, working in an office with hardly any possible for the foreseeable future. No thanks. I was excited about the interview initially but it ended up not being an enjoyable experience and was a waste of my time. Good luck to whoever gets that role, it does not sound like a good place to work.

      Questions d'entretien [1]

      Question 1

      Why do you want to work for square?
      Répondre à cette question
      5
      avatar
      Réponse de Block
      9y
      Hi, Thank you for taking the time to write about your experience. We were really disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll discuss your feedback with the team immediately. We will work to make sure that future interviewers are more collaborative and work with you to explain the role and company. Last year, we implemented a candidate experience survey and we are using those results and Glassdoor feedback to continuously improve our candidate experience. Again, we're very sorry about the behavior. At Square, we are always striving to provide the best candidate experience possible and your post will help us improve the process. Thank you for sharing. Best, The Square Talent Team

      Autres retours d’entretien d’embauche pour un poste comme Customer Support Representative chez Block

      Entretien pour Customer Support Representative

      5 oct. 2018
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Block

      Entretien

      The entire interview process took about 3 weeks. First there was a writing sample they ask for which is very easy. The next step was a phone mock call. I was pretty nervous because I wasn’t sure how the role playing would go but the rep was super friendly and fed me the info before hand & I just navigated through the call showing my customer service skills. It wasn’t really about getting the info right but more so how can u resolve an issue effectively. The last step was in on site interview that lasted about an hour. I met w/ 2 hiring “team leads” for 30min each. The first hiring manager was pretty laid back & did ask basic interview questions but it was more conversational. The 2nd was a little more direct (reading through a list of questions) and his questions were longer/more complex. Overall my experience was great everyone was superb friendly & the office is so awesome!

      Questions d'entretien [1]

      Question 1

      Name a time where you used a cross functional process.
      Répondre à cette question
      avatar
      Réponse de Block
      7y
      We're so happy to hear that everyone was friendly, the interview timeline was relatively quick, and that questions adequately assessed your ability to the job well. Well done - welcome to Square!

      Entretien pour Customer Support Representative

      17 août 2018
      Candidat à l'entretien anonyme
      Saint Louis, MO
      Aucune offre
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé via un recruteur. Le processus a pris 1 jour. J'ai passé un entretien chez Block (Saint Louis, MO) en août 2018

      Entretien

      The interview process is broken down to 3 parts, a face to face to describe your philosophy on customer service. A role playing phone call to see your critical thinking. And a written

      Questions d'entretien [1]

      Question 1

      Name a time you received critism.
      Répondre à cette question
      avatar
      Réponse de Block
      7y
      Thank you for taking the time to interview at Square. I'm glad to see that you had a positive interview experience. We hope you will keep us in mind for future opportunities!

      Entretien pour Customer Support Representative

      8 nov. 2018
      Candidat à l'entretien anonyme
      Saint Louis, MO
      Aucune offre
      Expérience neutre
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Block (Saint Louis, MO) en août 2018

      Entretien

      I quickly received a response to my application and followed up with a simple writing sample. I had a phone interview a couple of days later that included a mock phone call, followed by an in person interview about a week later. The in person interview was at the same time as several other interviews. I interviewed with two managers that asked standard interview questions. I thought it went well with the first manager but couldn't get a read from the second. I received a rejection email about a week after the interview but was not given any feedback.

      Questions d'entretien [1]

      Question 1

      Why Square?
      Répondre à cette question
      avatar
      Réponse de Block
      7y
      Thanks for taking the time to apply and interview! Hopefully, you'll give us another try in the future. Thanks! If you have any questions, feel free to reach out to glassdoor@squareup.com.

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