Firstly I submitted an application online. Then I was invited to do an online assessment. I received an email saying I’d passed that and was invited to a telephone assessment. I passed that then had an hour long telephone interview with a manager which involved role play, assessing and discussing recorded calls and also an insight into my relevant skills. It’s a long, difficult process but worth it if it means they won’t just hire anybody off the street as many call centres do.

Straight forward assessment centre Group activity - check for teamwork skills 30 minutes Individual interview - competency questions 45 minutes Presentation - presentation skills/ persuasion lasting 10 15 minutes Fairly straight forward