The first step was a series of online tests that included number patterns and word relations. This was followed by a telephone interview, where an agent marked the answers given and said on the same call that I had passed. This was followed by an assessment 'day' (3 hours) at the call centre I would be working in. This was informal, and included a group discussion. This was followed the next day by a formal offer over the phone, and I started two months later.