pretty chill, i felt welcomed and not like i was being tripped up on any of the questions. the questions were simple and easy to answer. it was outlined pretty simply what i had to do and what was expected of me

You begin by submitting your CV and cover letter, usually through the company’s careers portal or a job site. If your application meets the role requirements (e.g. communication skills, customer service experience, product knowledge), you may be invited for an initial screening. This could be: Telephone screening by HR to confirm your experience, availability, and salary expectations. Online assessments such as situational judgement tests (SJT), personality questionnaires, or basic numeracy/IT skills checks.