Initial phone call interview asking a few questions and confirming the job role. Why you want to work here, what customer service experience do you have. No issues here and the person was kind.

Applied through their website and received a link to book a phone call with the hr team within days. Chatted through general questions: right to work, pronouns etc. I was informed on the call I would have an interview and would receive a link to choose a time. Lots of availability for time slots so worked really well. The interview itself was on teams with someone from HR and someone from the team I applied to join. It lasted about 45 minutes and was really insightful as to the team, role and company. Overall a really positive experience. One of the best interview processes I’ve been through.