The process felt incredibly impersonal from start to finish. The first stage was a self-recorded video interview where I was expected to answer pre-set questions with no opportunity to interact or ask anything in return. For a company that presents itself as people-focused and culturally aligned with meaningful experiences, this felt cold and disconnected. The second stage — which was actually the first human interaction — was a final interview. One of the very first questions I was asked was, “What is your understanding of the role?” despite having been given very little insight into what the role actually involved. It felt premature and set an odd tone for the conversation. Overall, the process was robotic and lacked the warmth or personality I would expect from a travel company. There was little attempt to build rapport or provide meaningful context about the role or the team. It left me questioning how people-oriented the company really is behind the scenes.