The initial phone interview with a recruiter was followed by an in person interview at a local office with two managers and then an online personality test. The process took a very long time from initial application to getting an in person interview. Once the in person interview took place, the process of offering the job was quick. The in person interview was mostly experienced based questions and asking for situational examples. It helps to have done research on the company's mission to help tailor your answers to their desired customer service outcomes.