J'ai postulé en ligne. J'ai passé un entretien chez American Airlines (Raleigh, NC) en sept. 2021
Entretien
Intro get checked in, name badge, short video on airline codes, explained what to expect for the next 3 hrs, brief overview of job requirements, answered a few questions from the candidates,
Questions d'entretien [1]
Question 1
Name a situation that you listened to the customer and had a good outcome
J'ai postulé en personne. J'ai passé un entretien chez American Airlines (Euless, TX)
Entretien
I found the group interviews to be fun. Personality profiles were discovered through computer-based assessments. Your sales technique was tested in a group mock sales setting. Then a one-on-one personal interview. I apparently aced it and was offered a position the same day.
There was process of 3 interviews during recruitment and I received my offer within 1 week. The interview process was somewhat simple and most questions were customer service based. The last interview was a one on one with the general manager.
Questions d'entretien [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you overcame that situation
J'ai postulé en ligne. J'ai passé un entretien chez American Airlines (Winston-Salem, NC)
Entretien
multiple stage interview but pretty easy. airport codes test where a good number of applicants were vetted by failing. it seemed if you passed the codes test you moved on. During training there are a bunch of tests that you have to pass to move forward. lengthy but not a difficult process.
Questions d'entretien [1]
Question 1
Describe a difficult work situation and how you handled it