I applied for the position on 09/25/13. 11/20/13 - Invitation to update my application 11/27/13 - Email inviting me to choose a date and time for interview. (Offered on 12/09 and 12/10 8am, 11am, and 2pm.) 12/05/13 - Confirmation of my interview choice (12/09 @ 11am) 12/09/13 - Interview: Arrived at LAX and went to the ticketing area. One of the ServisAir agents brought me to the wheelchair waiting area right outside of the Flagship Lounge. There was only one other woman waiting with me. We talked for about 30 minutes before being met by an agent who brought us upstair to the HR department. Interview was a board of 3 employees. A customer service manager, an HR admin, and a regular agent. At first it was just myself and the woman waiting with me downstairs. A few minutes later an employee walked in and asked the CS manager if a late arrival could participate. They allowed the late comer and redid their introductions. They then asked us to introduce ourselves. The interview started out with 1. What do you know about American Airlines 2. What does customer service mean to you 3. A time where you provided superior customer service 4. What would you do if you had to stay past your scheduled off time 5. What do you feel you can bring to the New American? There were some more questions in there that I can't quite remember. The whole experience was very laid back and enjoyable. We all made it very conversational while keeping it professional at the same time. The interviewers and interviewees were cracking jokes and everyone was laughing. One of the most positive and enjoyable interviews I've experienced. At the end, they asked us for our questions and advised that it could be a while before we hear anything (this was the day the merger became official). They did advise us that they were looking for a class of about 10-20 people. And to just be patient as they received a lot of applicants and were looking very closely for the best fits. 12/13/13 (Friday the 13th) - I received a phone call and email to fill out my background check for HireRight. Sent it in that morning. And scheduled my fingerprinting for SIDA appointment. Around 5pm I received an email from HireRight saying that my background check had been completed. 12/16/13 - Completed my fingerprinting at AA's Medical Center at LAX. Also received an email from talent services asking me for supplemental information for certain dates to complete my background check. 12/19/13 - Received email from the compliance department advising me that my background check had cleared. 12/20/13 - Received phone call and email with my offer letter. Signed onto the OnBoarding Portal to accept the position and job description. I now need to schedule my medical. In my offer letter it stated that after my medical, they would be able to establish a start date. In my interview they said usually the day ofter you are cleared for your SIDA badge is when you start. The entire process was very pleasant. Everyone has been very kind and professional. I am very excited to be a part of the New American!

In person, they gave a presentation, then they make sure you’re fine with the pay and job duties, but then to my surprise they didn’t ask many situational questions, only 3, so it wasn’t too hard.