Le processus a pris 2 jours. J'ai passé un entretien chez Alorica (Omaha, NE) en août 2015
Entretien
First met with HR representative and got a very slim to vague description of the position. Was asked a couple of basic questions about past experiences and then told that you made it through that portion of the interview and would then meet with a department supervisor that would continue the interview. The second part of the interview with the department supervisor was really informative and left no questions about the position or the expectations of company if hired.
Questions d'entretien [1]
Question 1
Describe a time that you felt you gave excellent customer service and the customer still was not satisfied?
It’s good. Probably depends, because back in my time it was just okay, you know, go with the flow, normal conversations. All in all, it was fine – I could keep up even though I'm not that good at English.
J'ai passé un entretien chez Alorica (Guadalajara, Jalisco)
Entretien
Great attitude and professional interview. Questions were tailored to find the best suitable campaign based on my skills and personality. Interview led to an offering of a job where all benefits, salary info and job responsibilities were thoroughly described.
questions are straightforward and designed to be manageable. They're considerate of your understanding and aim to assess fundamental knowledge especially if you are a tenure customer support agents from other BPO companies