J'ai postulé en personne. Le processus a pris 2 semaines. J'ai passé un entretien chez Air Canada (Toronto, ON) en août 2016
Entretien
1. Phone interview with third party recruiter
2. Online personality test
3. Online IQ test
4. In-person interview with third party recruiter
5. In-person interview with Air Canada manager
In-person interview: typical customer service interview questions asked followed by a role-play.
Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
J'ai postulé en ligne. J'ai passé un entretien chez Air Canada en sept. 2023
Entretien
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Questions d'entretien [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).